Contact us

We usually reply within 1–2 business days

Ran into a problem, want a feature, or just want to tell us about the book you made? We'd love to hear from you.

Feedback & issues

isrealleven@163.com

Include your device model, iOS version and the steps that led to the problem — it helps us find it faster.

Subscriptions & refunds

Subscriptions are billed through the App Store; request refunds from Apple at reportaproblem.apple.com

If your membership doesn't appear after restoring purchases, email us with a screenshot of the receipt.

Business & partnerships

isrealleven@163.com

Distribution, pre-installs, collaborations or custom requests.

Press & copyright

isrealleven@163.com

Ask us for screenshots, icons or product information.

Common questions